1. , Lesson Packages
  • Each student must sign up for at least 8 lessons, exceptions are made for out-of-town travelers.
  • All lessons must be prepaid (credit card required).
  • Prices depend on how long the instructor is at your pool and the number of children present.
  • Lessons begin only after we receive payment and the required forms.
  • Most semesters have 8 classes held over 2 weeks (Monday to Thursday).
  • Lesson rates can be found on our website.
  1. Use of Instruction Time
  • You may split the lesson time among your children, but:
    • Children under 3 can only be in semi-private lessons if a parent is present (parent/tot style).
    • Only two beginners (non-swimmers) are allowed in the water at one time.
    • Children in the same lesson should be of similar age and ability.
  • If the instructor feels semi-private or group lessons are not appropriate, he or she has the right to split the lesson time for private lessons instead.
  • For split lessons, any time lost switching children (your responsibility) counts toward the total lesson time.
  • Ensure children are ready (no sunscreen application during the lesson) before the instructor arrives.
  1. Payment Policies
  • A valid credit card is needed to register; charges occur only once an instructor is assigned.
  • All lessons must be paid in advance to secure an instructor’s schedule, with a 4% service fee added.
  • Only one credit card per registration or group is accepted.
  • If payment isn’t received 15 days before lessons begin, we will automatically charge the card on file.
  • Tips given directly to the instructor are optional and separate from your payment.
  • A $50 gas fee applies for customers in these zip codes: 85044, 85042, 85284, 85283, 85034, 85008, 85281, 85282, 85257, 85201, 85203, 85213, 85202, 85210, 85249, 85297, 85296, 85236, 85236, 85234, 85225, 85233, 85206, 85204, 85215, 85286, 85268, 85259, 85050, 85032, 85254, 85013, 85014, 85016, 85012, 85020, 85022, 85023, 85029, 85260, 85015 

 

  1. Refunds, Cancellations & Makeups
  • If we can’t match you with an instructor, you won’t be charged.
  • Once our office has contacted you via e-mail or phone, your lesson package is considered matched.  Once your lesson package is matched, there is a $50 cancellation fee to cancel any scheduled lessons.
  • Canceling 14 days or less before the first lesson results in a 75% refund.
  • No refunds are provided after the semester starts or for missed classes.
  • In the event of weather cancellations, we will try to reschedule the lesson for the same week or weekend.
  • Makeups are for emergencies only (with a $30 fee) and are valid for one year from the initial match date. Schedule conflicts do not qualify for makeups. Makeups cannot be rescheduled.
  • For illness makeups, a doctor’s note is required and a $30 fee will be applied to your account or you can choose to forfeit the lesson. If a lesson is canceled for medical reasons without proper notice, that lesson time will be forfeited.
  •  Reschedules are not allowed for individuals in group lessons unless the entire group decides to reschedule the lesson. If an individual misses a group lesson, they forfeit that lesson.
  • Cancellations Due to Weather - Lessons may be rescheduled if canceled due to inclement weather (cold and rainy, lightning, or dangerous/extremely inclement weather). A high temperature is not considered a valid reason to cancel due to weather. Please contact your instructor at least three hours before the lesson starts if you need to cancel due to the weather. 
  • Cancellation by Kidtastics - A full refund will only be given if classes are cancelled by Kidtastics.  However, we reserve the right to cancel the swimming lessons without a refund if the swimmer is extremely disorderly, inappropriate, and/or creates a risk of harm to himself or herself or others. Inappropriate conduct includes, but is not limited to the following: biting, scratching, spitting, excessive crying, and yelling. If a lesson is canceled due to the inappropriate conduct of the swimmer, the remaining lessons will be forfeited.
  1. Pool Conditions
  • Pool owners must maintain a clean and properly treated pool.  We reserve the right to cancel or cut short the lesson without a refund due to inadequate pool temperature or unsanitary pool conditions.
  • No makeups or refunds if lessons are canceled due to unclean water, low chemical treatment, or pool temperature that is too cold (we recommend 84–88°F).
  • Any lessons booked in May, the water can still be chilly, especially for deeper pools; we cannot reschedule you if we arrive and your pool is too cold for your child.
  • Instructors may cancel or shorten lessons if pool conditions are unsafe.
  1. Swim Instructors
  • We assign instructors based on your location, availability, and your child’s age and ability.
  1. Preparedness
  • Children should be ready to enter the water 10 minutes before the lesson.
  • Please apply sunscreen on your child before the instructor arrives, as lesson time will be used if done during the lesson.
  • Minimize distractions (from family, friends, pets, etc.) during the lesson; parents may watch only the last 5 minutes (unless it’s a parent-tot lesson).
  1. Dress Code
  • Children must wear a swimsuit.
  • Have your child ready 10 minutes early as instructor arrival may vary by 5–10 minutes.
  • Swim diapers are required for children under 3 (even if potty trained); we recommend using both a reusable and a disposable diaper (double diapering) to prevent leaks, especially at outdoor locations. Double Diapering is required for Kidtastics' outdoor locations. 
  • Here are links to swim diapers:

Re-usable Swim Diaper: Buy Now on Online

Disposable Swim Diapers: Buy Now on Amazon

 

  1. Discounts
  • A 10% discount is provided for siblings (the 2nd, 3rd, and 4th child in the same family).
  • Discounts for multiple semesters apply after completing one full semester and reset each season/year.
  1. Non-Solicitation Agreement
  • By signing, you agree not to contact Kidtastics’ instructors outside of our official platform.
  • The parent/student relationship is strictly with Kidtastics Swim School.
  • Any attempts to bypass our system may result in the instructor’s termination and possible legal action.
  1. Multimedia Release
  • You give Kidtastics LLC permission to use photos, videos, or audio recordings of you and your child(ren) for promotional purposes without additional compensation.
  1. Assumption of Risk
  • I understand, agree, and acknowledge that there are risks inherent in the sports activities conducted by Kidtastics LLC including, but not limited to, paralyzing injuries, brain injuries, and death. These activities may be of a hazardous nature and/or may include activities such as swimming, diving, and a variety of strenuous exercise and physical activities. With the full understanding of the facts, I state that to the best of my knowledge, the students registered have no medical, physical, or emotional health conditions that would hinder or prevent his/her participation in Kidtastics LLC programs. I hereby knowingly assume the risk of any injury to the students registered that could result from their participation in Kidtastics LLC activities. I, the undersigned, as parent or legal guardian, hereby assume full responsibility for all the risks of injury or loss which may result from my son(s)/daughter(s) participation in these activity and hereby agree to hold harmless, release and forever discharge Kidtastics LLC, it’s officers, agents, managers, supervisors, and employees from and waive any and all claims and demands whatsoever which the undersigned and any of them or any third person of any accident, illness, injury or death of any person and persons, or damage to or loss or destruction of any property arising or resulting from swimming, gymnastics, dance, weight training, and a variety of strenuous exercise, vigorous physical activities  and/or running directly or indirectly from my son(s)/daughter(s) participation in the aforementioned programs and occurring during said participation or any time subsequent thereto, save and except that the above provisions shall not be applicable to injury to or death of persons, or damage to or loss of property arising out of the sole negligent acts or omissions of Kidtastics LLC, their officers, agents, managers, supervisors, or employees.  The terms of this release shall serve as release and assumption of risk for my own son(s)/daughter(s), heirs, executors and administrators and for all my family members.  
  1. Waiver
  • I understand, agree and acknowledge that swimming can be dangerous and the facilities at which a lesson takes place may contain hazards that could result in your injury or death or damage to your property. The equipment used at a lesson could cause your injury or death, or damage to your property. Your instructor could cause your injury or death or damage to your property. You assume all risks of injury, death, and property damage related to all lessons scheduled through Kidtastics LLC. Kidtastics does not inspect or maintain any facilities at which any lesson takes place, does not provide any equipment used at any lesson, and is not responsible for the behavior of any client or instructor. By scheduling a lesson, you are agreeing that Kidtastics LLC has no liability whatsoever for any injury, death, or property damage suffered by you or any of the students registered in connection with such lessons.
  1. Liability Release
  • As the legal parent or guardian, I release and hold harmless Kidtastics LLC, its owners, operators, and instructors from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the students registered and/or myself, while in or upon the premises or any premises under the control and supervision of Kidtastic, LLC, its owners, operators, instructors, lifeguards, and pool hosts. In no event shall Kidtastics LLC be liable for any injury, loss, claim or damages (including indirect, special, exemplary, punitive, incidental, or consequential damages) of any kind, whether based in contract, tort, or otherwise, which arises out of or is any way connected with (I) any use of the services, the site, or its content, (II) any failure or delay (including, including but not limited to, the use or inability to use any component of the services) or (III) the performance or non-performance of any instructor or client in connection with the services, even if Kidtastics LLC has been advised of the possibility of such damages.
  1. Emergency Medical Treatment
  • In an emergency, you authorize Kidtastics LLC to seek medical treatment for your child.
  • You agree to pay all related costs and have provided any necessary health information on the registration form.
  1. Electronic Signature
  • By checking the box on the registration form, you agree to these terms and give an electronic signature that has the same legal effect as a handwritten signature.